At Rock Creek Neurosurgery, our goal is to provide the highest quality service and medical care in a timely manner. In order to maintain this level of quality, a few clinic policies have been developed to insure that the needs of all patients are addressed. Furthermore, we want every visit to go smoothly. Included here is some of the information for some of the common questions that we occasionally receive. These office policies will guarantee the best experience possible for all patients Rock Creek Neurosurgery whether in the office or the hospital.
Download our complete Patient Financial Policy form (PDF).
Prescription Medication Policy and Medication Refills
Rock Creek Neurosurgery can only provide pain medication and or other prescription medications for patients who require a surgical procedure or who are otherwise being managed and treated by the practice. Such pre-existing prescription medications will continue to be refilled by the original prescribing physician until it is otherwise necessary for Rock Creek Neurosurgery to assume such management. We do not provide long-term pain management services. This is for patient safety. For additional information regarding pain management for patients of Rock Creek Neurosurgery, please see the Pain Medication and Treatment Agreement section of the clinic policies.
Prescription medications are to be taken only as prescribed. Patients should not increase medication dosage without consulting a staff member at the Rock Creek Neurosurgery clinic. Improper use of medications can lead to termination of the physician-patient relationship.
For current patients who are having their medications managed and prescribed by Rock Creek Neurosurgery, we ask that there is a minimum 24 hour advance notice for prescription refill requests. Request for prescription refills will not be done over holidays, weekend days or at times outside of regular business hours. Such requests must be submitted during normal business hours to allow for staff to have access to a patient’s medical records and chart history. Please take note of medication supplies to call in advance prior to running out. Rock Creek Neurosurgery will not make exceptions.
Patients must make refill requests 24 hours in advance. Requests for refills will be done only during regular office hours. Please call in advance.
Refill requests can be done through the patient portal.
Medical records can be requested using the steps outlined on the Medical Records page.
The goal of pain treatment is to reduce pain, increase ability to function/work, and improve your quality life.
I recognize that either as patient or the person of whom I am legal guardian may be treated with medications, which are considered controlled substances by local state and federal agencies. The federal government regulates and controls such medications to prevent abuse and overuse. It is expected that all patients are use medications correctly, and only as prescribed. Rock Creek Neurosurgery also feels obligated to monitor medication usage.
I understand that complications of pain medication therapy may include addiction, chemical dependence, and/or constipation which could be severe enough to require medical attention, difficulty with urination, drowsiness or reduced mental alertness, nausea itching depressed respirations, and an overdose can cause restaurant rest and death reduced sexual dysfunction and other competitions recommended be discussed with me by my physician. I understand that the use of pain medication could possibly impair my ability to drive a motor vehicle or use heavy machinery.
I understand that if I take more medications then what is prescribed, a dangerous situation could result, such as organ damage, respiratory arrest or even death. I understand if I run out of my medications too soon, or if the medication is stopped suddenly that I may experience pain medication withdrawal symptoms, which can be very uncomfortable and dangerous.
I am responsible for my controlled substance medications. I’m responsible for taking the medication prescribed and for monitoring the amount of medication left. I understand scheduled to prescriptions will be written only during an office visit. By law scheduled to prescriptions cannot be mailed or called in.
I may not request nor except controlled substance medications from any other physician or individual for the condition during the time that I am being treated and receiving such medications from Rock Creek Neurosurgery.
I understand that if I run out of narcotic or other pain medication sooner than prescribed I will not be given a refill until the scheduled time, and that it will be my responsibility to seek emergency care.
I agree to comply with regularly scheduled office visit.
I agree not to take or ingest any illegal substances and agree to refrain from using alcohol.
I understand the physician is not obligated to replace prescriptions that are lost or stolen.
I understand I may be selected for a random drug test to verify the dosage prescribed medication in my system and or for any type of illicit drug. If the drug test is positive I may be dismissed from Rock Creek Neurosurgery. I am responsible for the payment coverage of this testing.
I understand that if I violate any of the above conditions, my relationship with Rock Creek Neurosurgery maybe terminated. It will be my responsibility to seek care elsewhere.
It can be a serious offense to receive prescriptions from two separate positions without both the physicians prior knowledge. It is important for you as a present fit patient to communicate all treatment prescriptions received from other physicians. The patient does not have to intentionally hide the fact in order to be found in violation of law. Silence can be considered deceptive and therefore an offense.
Please be advised a 24 hour notice is required for refills. Refill requests must be requested during office hours of 8 AM to 5 PM Monday through Friday. Refill requests are not permitted during nights, holidays or weekends. When permitted, refills will be telephone to your pharmacy so please have your pharmacy telephone of that number available when calling Rock Creek Neurosurgery.
Please make you medication refill requests through the patient portal.
Rock Creek Neurosurgery
15 South 1000 East, Suite 225
Payson, Utah 84651
Tel: (801) 609-9310